Frequently asked questions

Budget Plan FAQs

Q. How does the Budget Payment Plan project my monthly payments?
A. The Budget Payment Plan divides your gas bill payment across 12 months, basing your monthly payment on projected gas costs and how much gas you’ve used in the past. Your actual payment is customized just for you to make your payments more predictable year-round.

Q. Why does my monthly bill sometimes fluctuate when I’m enrolled in this plan?
A. The Budget Payment Plan reduces the big swings in your bill that you see from summer to winter, but they do change based on a couple of factors. We review your bill each month and adjust the payment amount if there is a significant change in the weather, your gas usage or projected gas prices. Your payment will increase if these factors affect your installment payment by 25% or more.

Q. Does this mean my monthly installment payments could decrease?
A. Yes. We review your account two times a year, once after six months and the second time at the end of 12 months. You benefit because the credit or debit balances that remain at the end of your budget year are minimized. In addition, you receive interest on credit balances at a rate determined each year by the Illinois Commerce Commission.

Q. How quickly can I sign up for the Budget Payment Plan?
A. Immediately. There are three ways to enroll. The first and easiest way is to pay the amount listed in the “Message” section of your Peoples Gas or North Shore Gas bill. The second way is to enroll online through the “My Account” section of PeoplesEnergy.com. Finally, Peoples Gas customers can call 1-866-556-6001 and North Shore Gas Customers can 1-866-556-6004 toll-free.